Terms & Conditions

PRIVATE LESSONS

Appointments & Bookings

The Plucked String operates by appointment. All lessons, classes, events, and consultation services must be booked in advance via our online booking system.

Bookings are essential to ensure availability and to maintain a structured, high-quality learning environment.

All sessions are scheduled to allow for smooth transitions and punctual starts.

Lesson Structure & Fees

Learning an instrument is a long-term process that benefits from consistency and routine. Our lesson structure is designed to reward students who commit to longer lessons and ongoing weekly attendance.

All lessons are booked as 45 minutes blocks and may end approximately 5 minutes earlier to allow smooth transition between students.

Lesson Validity

All x4 lesson packages are valid for 28 days and x10 packages are valid for 70 days from the date of purchase (based on 1 lesson per week). We recommend booking lessons in consecutive weeks to maximise continuity and learning outcomes.

Teacher Absence

In the unlikely event of a teacher’s absence, the lesson will be either rescheduled or delivered by another qualified member of The Plucked String team. In the event that non of our teachers can provide the lesson a full refund of the outstanding lesson credits/balance will be given.

Rescheduling & Cancellation

Lesson bookings may be rescheduled once only, provided at least 24 hours’ notice is given prior to the scheduled lesson time. All rescheduling requests must be made via email.

Cancellations are not permitted, and lessons are non-refundable once booked.

Failure to attend a scheduled lesson without prior notice will result in the lesson being forfeited.

Student Absence

If a student is unable to attend a scheduled lesson, the lesson will be forfeited.

Where appropriate, students may arrange for a friend or family member to attend in their place, subject to prior notification and approval.

Instrument Purchases & Returns

All high-end handmade guitars are held on consignment and remain the property of the luthier until sold.

Due to the delicate nature of acoustic instruments, The Plucked String has a no-returns policy on all instruments, accessories, and books once purchased.

Any concerns relating to craftsmanship must be directed to the luthier.

Group Classes

In the event of a group class with 1 attendee the class will be shortened to 30 minutes and treated as a private lesson.

UNLIMITED ALL-ACCESS GROUP PASS SUBSCRIPTION

By purchasing this subscription, you agree to the following terms, studio policies, and billing rules.

Membership Perks & Inclusions

  • Unlimited Group Classes: Access to all regularly scheduled group classes, subject to advance booking and room capacity.

  • Full Monday Pass: Includes the 4-hour performance track (Beginner Guitar Class, Ensemble Rehearsal, Performance Workshop, and Chamber Rehearsals), use of studio gear (guitars, stands, footstools, tuners), and provided sheet music ($39 monthly value).

Mandatory Booking Policy ("Don't Just Show Up")

  • Bookings are Essential: Because our studio has strict room capacity limits, you must reserve your spot online via the booking portal before attending any class or Monday session.

  • No Drop-Ins: Walk-ins will not be permitted if a class has reached maximum capacity.

  • Cancellations: If you cannot make a booked session, please cancel your spot at least 24 hours in advance so another student can take it.

Monthly Free Guest Pass Policy

  • Monthly Free Guest: Indeed, each billing cycle you are permitted to bring one (1) free guest to a single class, subject to room availability.

  • Advance Registration Required: Your guest must be booked into the system ahead of time using the coupon code GUEST. If the class is already at maximum capacity, the guest cannot attend.

  • Limit: This perk is limited to one free guest booking per calendar month and does not roll over if unused.

Billing & Cancel Anytime Policy

  • Automatic Renewal: This is a recurring subscription at $129/month. Your credit card on file will be automatically charged at the start of each billing cycle.

  • Cancel Anytime: You can cancel your subscription at any time through your confirmation email link or client account dashboard.

  • No Refunds: To avoid your next charge, you must cancel before your next billing date. Once a payment is processed, it is non-refundable. You will retain access to your perks until the end of your current paid period.

PERFORMANCE PRACTICE GROUP PASS SUBSCRIPTION

By purchasing this subscription, you agree to the following terms, studio policies, and billing rules.

Membership Perks & Inclusions

  • 3 Session Weekly Studio Access: Covers the Monday night performance track Ensemble Rehearsal, Performance Workshop, and Chamber Rehearsals).

  • Gear Provided: Unlimited access during sessions to studio guitars, stands, footstools, tuners, and sheet music.

Booking & Guest Policies

  • Mandatory Booking: Online reservation required prior to attending Monday sessions; walk-ins will not be permitted if room capacity is reached.

  • Cancellations: Requires at least 24 hours' advance notice to release your spot for other students.

  • Monthly Free Guest Pass: 1 free "Bring a Friend" guest pass per billing cycle (requires advance booking using the monthly coupon code GUEST subject to space availability; non-transferable and no rollover).

Billing & Cancellation

  • Flat-Rate Recurring Billing: Auto-renews automatically at $39/month at the start of each billing cycle.

  • Cancel Anytime: Cancel anytime via your confirmation email link or client account dashboard prior to your next billing date.

  • Refund Policy: Payments are strictly non-refundable once processed; pass access remains active through the end of the current paid cycle.